At BeautyBliss by SR, we strive to ensure your shopping experience is seamless and satisfying. However, if you encounter any issues with your order, we’re here to help. Please review our policy below for details on damages, exchanges, and refunds.
Damages and Issues
- Inspect Your Order:
- Upon receiving your order, please inspect it immediately.
- Contact us within 3 days of delivery if the item is defective, damaged, or if you’ve received the wrong item.
- Eligibility for Refund/Exchange:
- The item must be in its original condition—unworn, unused, with tags intact, and in its original packaging.
- Provide a receipt or proof of purchase for validation.
- For missing items, include an unboxing video showing the package being opened.
- How to Initiate a Request:
- Email us at [email protected] with your order details and a description of the issue.
Exchanges for Hijabs
- 3-Day Exchange Policy:
- We offer a 3-day, no-questions-asked exchange policy for hijabs.
- Products must be returned in saleable condition with all packaging and tags intact.
- Conditions for Exchange:
- Exchanges will be rejected if items are stained, worn, perfumed, or modified in any way.
- Only one exchange per order is allowed. Exchange-on-exchange is not applicable.
- Exchange Process:
- Email us at [email protected] within 3 days of receiving your order.
- Once approved, return the item(s) to our Karachi warehouse with your original order ID clearly mentioned.
- Items must reach us within 10 days of approval.
- After inspection, we’ll issue a voucher for the scarf amount, valid for 1 month.
- Courier Charges:
- Customers are responsible for courier charges incurred during the exchange process due to a change of mind.
- The entire process may take 15-20 days.
Color Issues
- Please note that colors may appear slightly different on screens due to variations in display settings.
- For accurate color representation, refer to our Instagram stories and video posts, or contact our customer support for assistance.
Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Gift Boxes.
- Accessories (e.g., pins, underscarves, scrunchies).
- Sale items, bundled discounted items, or gift cards.
Refunds
- Refunds are issued in the form of store credit (voucher), not cash.
- The voucher can be used for future purchases on our Site.
Parcel Refusals
- Refusing a parcel after dispatch incurs a cost of Rs 250 for delivery charges.
- Future orders will require advance payment of delivery fees.
- Please place orders mindfully to avoid unnecessary charges.
Policy Agreement
By making a purchase from BeautyBliss by SR, you agree to comply with this policy.
For any questions or assistance, feel free to contact us at [email protected].
Thank you for choosing BeautyBliss by SR!